Customer Service and Operations Coordinator - Tool Hire

Customer Service and Operations Coordinator Tool HireWest London£45,000 per annum + overtime + discretionary annual bonusPermanent Full-timeMonday Friday, 6am 5pm (plus 2 Saturdays a month paid overtime 7am-1pm) We are recruiting a Customer Service and Operations Coordinator to join a busy and growing tool hire business based in West London. This is a varied, hands-on position combining customer service, hire desk administration, sales and operational support. You''ll be joining a small, friendly team in a fast-moving environment where everyone gets involved and helps where needed. Previous hire desk or construction industry experience would be ideal, but we''re equally interested in someone with the right attitude and transferable experience who is keen to learn. This is not purely an office-based position. Alongside dealing with customers and managing hire enquiries, you''ll need to be comfortable getting hands-on, including moving tools and equipment and helping with operational/warehouse duties when required. What will you be doing? You''ll be involved across the day-to-day running of the hire desk, including: Handling customer enquiries face-to-face, by telephone and email Taking and processing tool and equipment hire enquiries Providing friendly, efficient customer service to a predominantly business customer base Building good working relationships with regular and new customers Processing information accurately using the company''s internal database Using Microsoft ..... full job details .....