Customer Service and Operations Coordinator - Freight

The Customer Service and Operations Coordinator - Freight will manage international freight shipments from booking through to delivery, ensuring customers receive proactive updates and a high level of service throughout the process. The role involves liaising with carriers, overseas agents, transport providers and customs partners to ensure the smooth and compliant movement of goods.Client Details Our client is a growing international logistics business seeking a Customer Service and Operations Coordinator for its Windsor office. This is an excellent opportunity for someone with freight forwarding experience who enjoys managing customer relationships, coordinating shipments, and delivering exceptional service within a fast-paced logistics environment. DescriptionAs Customer Service and Operations Coordinator - Freight, you will be responsible for managing international freight movements whilst delivering outstanding customer service to clients, carriers, overseas partners and suppliers. You will take ownership of shipments from booking through to final delivery, ensuring customers are kept informed throughout the process and operational requirements are completed accurately and efficiently.Key responsibilities include:Coordinating import and export freight shipments from origin through to final delivery.Acting as the primary point of contact for customers, providing proactive updates and resolving queries efficiently.Liaising with airlines, overseas agents, transport ..... full job details .....