Customer Service and Operations Assistant

Customer Service and Operations Assistant 28,000 Birmingham City Centre Fully Office Based, Monday-Friday, 9am-5pm We''re looking for a friendly, organised and customer focused individual to join a growing team in the heart of Birmingham. This is an opportunity to become a key part of a highly respected learning and professional development organisation that genuinely puts people first. You''ll be supporting learners, employers and colleagues throughout their journey, building relationships, solving problems and helping to create an exceptional customer experience. Whether your background is in customer service, retail, hospitality, reception, office administration or client support, if you enjoy working with people and thrive in a fast-paced environment, we''d love to hear from you. Why This Role? No two days are the same here, you will be the person welcoming learners into the centre, helping employers find the right training solutions, supporting apprentices through onboarding, answering enquiries, coordinating courses, working closely with skills coaches, and making sure everything runs smoothly behind the scenes. For many learners, you''ll be part of their journey for several years. You''ll get to know people by name, build lasting relationships, and become someone they trust and rely on. You will be joining a small, close-knit team and have opportunities to get involved in a wide variety of projects to develop your career as the business continues to grow. What You''ll ..... full job details .....