Customer Service and Logistics Executive

Customer Service and Logistics ExecutiveMy client is seeking a highly organized and customer-focused Customer Service and Logistics Executive to join our Supply Chain team. This role is responsible for managing customer orders from receipt through to delivery, invoicing, and collection, while ensuring excellent customer service and operational efficiency. You will act as the primary point of contact for customers, working closely with internal teams and third-party logistics providers to ensure orders are delivered on time and in full (OTIF). The role also involves supporting logistics operations, driving continuous improvement initiatives, and contributing to the achievement of key service and cost objectives. Key ResponsibilitiesCustomer Service and Order Management Process customer orders accurately and within agreed lead times. Verify stock availability and coordinate order fulfillment with third-party logistics providers. Manage customer enquiries via email, phone, and other communication channels, delivering a high level of customer service. Ensure credit-released orders are processed before daily cut-off times. Monitor order progress and proactively resolve any issues affecting customer deliveries. Support the achievement and continuous improvement of Customer Service KPIs. Identify opportunities to improve processes, procedures, and customer experience. Customer and Supply Chain Collaboration Build strong working relationships with customers and internal ..... full job details .....