Customer Service and Logistics Coordinator

OverviewProvide customer support for inventory and logistics.

Responsibilities

Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses

Handling import/export issues (training will be provided)

Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers

Creating SKU’s (product codes) and ASN (advanced shipping notice)

Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments

Monitoring the support inbox and providing customer service support

Checking and approving courier invoices

Creating shipping documents

Dealing with Freshdesk tickets

Maintaining the relationship with the warehouses and ensuring they meet their SLA

Liaising with couriers for incoming and outgoing shipments

Qualifications

Educated to A Level preferable

Previous Customer Service experience is required

Highly organised and proactive

Good communication skills

Excellent at prioritizing, managing a variety of tasks at once

Excellent written and spoken English

Proficiency in Outlook

Very good understanding of MS Excel

Equal Employment Opportunity: Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.

By submitting your application you acknowledge and confirm that you have received, read and understand Nadel''s Applicant Privacy Notice and hereby authorize and consent to the Company''s use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

Details

Reports to: Head of Global Logistics and Operations

Location: Monmouth House, 87-93 Westbourne Grove, London, W2 4UL

Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm

Salary: £26,000 per annum depending on experience

Benefits: 23 days paid holidays, Company Pension, Permanent contract, Referral programme

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Advertising ..... full job details .....