Customer Service and IT Coordinator

Customer Service and IT Coordinator Summary: Bath and West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty. We''re looking for a friendly, organised and digitally confident Customer Service and IT Coordinator to join our growing team. You''ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You''ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE. This isn''t a technical IT role - it''s ideal for someone who enjoys helping people, solving problems and making things run smoothly. Your tasks: Deliver outstanding customer service by phone, email and onlineSupport Home Energy enquiries and customer journeysMaintain CRM records and booking processesProvide light-touch support with digital tools (MS365, SharePoint, SenseHR)Help improve digital workflows and reduce manual tasks You''ll bring: Experience in customer-facing rolesConfidence using digital tools and learning new systemsExcellent communication and organisationA calm, empathetic approachAlignment with BWCE''s community-focused mission To apply, please complete our application form and equality and diversity monitoring ..... full job details .....