Customer Service and Inventory Manager

Customer Service and Inventory ManagerSalary: Circa £50,000 Wakefield Full Time PermanentAn exciting opportunity has arisen with a leading manufacturing business for a newly created Customer Service and Inventory Manager.This is a key leadership role responsible for driving customer excellence, inventory performance and operational efficiency across the business. Reporting into the senior leadership team, you will lead customer service and inventory functions, ensure exceptional customer experiences whilst maintaining effective stock management, supply chain coordination and continuous improvement initiatives.Key ResponsibilitiesLead, develop and inspire Customer Service team, creating a high-performance, customer-focused culture.Own the end-to-end customer journey, ensuring exceptional service delivery and effective issue resolution.Develop and monitor key performance indicators, driving continuous improvement and service excellence.Oversee inventory management processes, ensuring optimum stock levels, availability and accuracy across multiple locations.Collaborate closely with Production, Planning, Supply Chain, Logistics, Sales and Finance teams to ensure seamless operational delivery.Lead customer communications, escalations and service recovery activities where required.Analyse operational and customer data to identify trends, risks and opportunities for improvement.Produce and present management information, performance reports and strategic recommendations to senior ..... full job details .....