Customer Service and Installations Co-ordinator

We are a well established company with 30 years experience who specialise in the design, manufacture and installation of equipment to a range of clients. We employ over 40 people in our Fleet offices and are seeking an individual to assist and cover a maternity leave as a Customer Service and Installations Coordinator. The role would suit candidates with strong customer service experience, ideally gained within a B2B environment, service scheduling, Co-ordinator or similar type of role. However, we can provide full training if you have strong office based customer service skills gained from another type of role. Working Monday to Friday 9am - 4pm, we offer a competitive hourly rate based on experience plus holiday pay and free onsite parking.Reporting to the Operations Supervisor and working in a small team, the role of Customer Service and Installations Coordinator is responsible for customer liaison from the point of order until completion of the project, communicating with the customer, installation dates and ensuring the customer is kept informed as the project proceeds. In addition, they will support the installation supervisors communicating with on-site contractors and installation teams. The key duties of the role are as follows:• Communicate via telephone and email with customers regarding live projects• Assist with the scheduling of work for installation teams• Create installation packs for sending to installation teams• Being the first point of contact for ..... full job details .....