Customer Service and Fulfilment Assistant

Due to internal promotion, a superb opportunity has arisen for a motivated, hard-working and enthusiastic individual to join this thriving, friendly SME based in Moreton-in-Marsh.There are two sides to the position; first of which is dealing with the company''s fulfilment systems. They send out a considerable volume of orders to customers which need to processed, organised, printed and packed in a timely manner. You would be working alongside the Head of Procurement to ensure all systems and processes pertaining to the management of customer orders are executed to a high standard.Core responsibilities include; pulling orders from the system, handling order errors, printing assets and creating and packing welcome packs.The second side of the role is providing excellent customer service. The company has established a loyal base of customers by ensuring a seamless service.You will be developing and maintaining 1st class relationships with the customers - please note this is not in the slightest bit scripted but you would be encouraged to engage with them in a natural, nurturing manner. This will be both over the phone and via emails so will require a strong grasp of English language and punctuation.Core responsibilities will include; answering emails, answering office phones, being active on various digital channels and working with other team members to log, discuss and resolve customer issues.This role provides a great opportunity to learn about business processes and develop ..... full job details .....