Customer Service and Export Team Leader

Global Manufacturing / Advanced Materials We are working with a global manufacturing organisation to recruit a Customer Service and Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets. KEY RESPONSIBILITIES Customer Service Operations Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. Provide functional cover for customer service and export activities as required. Logistics and Export Support the appointment and management of freight forwarders and logistics partners. Arrange export certification, documentation, and commissions. Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance. Pricing Support Support pricing enquiries within defined parameters and escalate where required. Maintain accurate pricing records within the ERP system. Global Customer and Account Support Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms. Provide operational support ..... full job details .....