Customer Service and Export Manager

Customer Service and Export Manager 45,000 - 50,000Global Manufacturing businessLeeds based - 2/3 days on siteClient DetailsOur client is an industry leading manufacturing business with sites in the UK and Overseas. Supplying a purely B2B customer base, the Customer Service and Export Manager leads a team responsible for managing the smooth flow of customer orders in line with export regulationsDescriptionLead and manage the customer service team, setting performance standards and service level targetsManage all export operations, ensuring compliance with international trade regulations and customs requirements.Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaintsBuild and maintain strong relationships with key customers and distributorsDevelop customer service procedures, policies, and best practicesCollaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.Drive continuous improvement projects across customer service and export functionsSupport senior management with strategic planning and operational reportingProfileManagement of a Customer Service (or similar) functionExperience within a manufacturing / export environmentAbility to lead, motivate and manage a teamAbility to liaise with stakeholders at all levelsJob OfferPermanent Customer Service and Export Manager position ..... full job details .....