https://jobs.co.uk/job/customer-service-and-dispute-officer-connect2hackney--3dd724f0-f7fc-4df9-a508-1657417ab0f5 RSS feed for Customer Service and Dispute Officer at Connect2Hackney. en-gb Thu, 13 Aug 2026 14:57:35 GMT https://jobs.co.uk/job/customer-service-and-dispute-officer-connect2hackney--3dd724f0-f7fc-4df9-a508-1657417ab0f5 https://jobs.co.uk/job/customer-service-and-dispute-officer-connect2hackney--3dd724f0-f7fc-4df9-a508-1657417ab0f5 Thu, 13 Aug 2026 11:51:57 GMT Location: London | Salary: 21.53-21.53 Hourly | Type: Temporary | Customer Service and Dispute OfficerLocation: Hackney E8Service: Homeownership ServicesHybridStart: ASAPLength: 3 Months +Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the RoleAre you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service and Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council''s interests. Key ResponsibilitiesDispute Resolution and Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds.Legal and Court Representation: Repre... Temporary