Customer Service and Dispute Officer

Customer Service and Dispute OfficerLocation: Hackney E8Service: Homeownership ServicesHybridStart: ASAPLength: 3 Months +Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the RoleAre you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service and Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council''s interests. Key ResponsibilitiesDispute Resolution and Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds.Legal and Court Representation: Represent the London Borough of Hackney at County Courts and Tribunals regarding disputes, challenges, and lease breaches.Consents and Statutory Processes: Process and manage leaseholder applications for alterations, sub-letting, pet consents, and running home businesses, liaising with surveyors, ..... full job details .....