Customer Service and Compliance Supervisor

Customer Service and Compliance Supervisor East Lancashire £30k +plus Job Title: Customer Service and Compliance SupervisorSector: Logistics and TransportLocation: AlthamSalary: £30,000 + DOEJob Type: Full-time, PermanentOverviewA well-established logistics organisation is seeking a Customer Service and Compliance Supervisor to join their operations in Altham. This is a flexible, cross-functional role that will support multiple departments, ensuring high standards of customer service delivery alongside strong compliance adherence.The successful candidate will play a key role in enhancing customer experience, maintaining regulatory compliance, and supporting operational efficiency across the business.Key ResponsibilitiesCustomer ServiceOversee day-to-day customer service activities, ensuring a high standard of responsiveness and professionalismAct as an escalation point for complex customer queries and complaintsMonitor service levels and implement improvements where requiredBuild and maintain strong relationships with key customersCompliance and Process ManagementEnsure adherence to internal policies, procedures, and relevant regulatory requirementsConduct regular audits and checks to maintain compliance standardsSupport the implementation of new compliance processes and initiativesMaintain accurate records and documentationCross-Departmental SupportWork closely with operations, transport, and administrative teams to ensure seamless service deliverySupport process ..... full job details .....