https://jobs.co.uk/job/customer-service-and-complaints-advisor-bds-northern-limited--be8ab021-7968-4691-ba0f-0307f211d5b6 RSS feed for Customer service and Complaints Advisor at BDS (Northern) Limited. en-gb Wed, 10 Jun 2026 07:34:52 GMT https://jobs.co.uk/job/customer-service-and-complaints-advisor-bds-northern-limited--be8ab021-7968-4691-ba0f-0307f211d5b6 https://jobs.co.uk/job/customer-service-and-complaints-advisor-bds-northern-limited--be8ab021-7968-4691-ba0f-0307f211d5b6 Wed, 03 Jun 2026 11:53:57 GMT Location: Bradford | Salary: 27000.00-27000.00 Annual | Type: Permanent | Job Title: Customer service and Complaints Advisor Location: Bradford Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota Contract: 12 month fixed term Salary: 26,900 per annum, rising to 28,000 after a successful probation About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation. As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You''ll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations. Key duties: Investigate and resolve complaints promptly, taking ownership f... Permanent