Customer Service and Complaints Administrator - Team Valley

Customer Service and Complaints AdministratorGateshead (Team Valley) Office Based Temp to Perm Immediate StartAre you a confident customer service professional who enjoys resolving issues, managing multiple tasks and finding solutions for customers? We''re recruiting for a Customer Service and Complaints Administrator to join a busy and supportive team in Gateshead.In this role, you''ll handle customer calls and emails, deal with complaints relating to vehicle damage and re-cleans log issues accurately on the internal system and collate costs and recharges to ensure everything is dealt with efficiently.This is an excellent opportunity for someone with previous customer service or administration experience who thrives in a fast-paced environment, has great attention to detail and enjoys resolving customer queries and complaints.What''s in it for you?Starting salary of 25,350, rising to 26,810 (inclusive of bonus) upon securing a permanent positionTemp-to-perm opportunityImmediate start availableMonday to Friday, 8:30am to 5:00pm (37.5 hours per week)Free on-site parkingFull training providedCareer development opportunitiesSupportive team environment with regular socials, celebrations and great on-site facilitiesThe RoleYou''ll be responsible for handling customer calls and emails, managing complaints relating to stock damage and re-cleans, and ensuring all issues are accurately recorded and progressed.You''ll work closely with customers and internal teams to investigate ..... full job details .....