Customer Service and Case Management Representative

Start Date - 14th September (interviews taking place onsite on Wednesday 2nd September)Full time - Monday to Friday (with rotational Saturdays) 8am - 5pmHybrid option once KPI''s consistently met£24,750CCP are looking for enthusiastic and customer-focused Contact Centre professionals who enjoy helping people, solving problems and delivering a great customer experience. This is a varied role combining customer service, administration, problem solving and case management, with full training and ongoing support to help you develop your skills and confidence. Offering traditional customer care, this family-run business has over 30 years'' experience delivering outstanding service to loyal customers across the UK. You''ll initially develop your core Contact Centre skills, including handling customer calls and learning products, systems and processes. As your experience grows, you''ll take greater ownership of customer cases and increasingly deal with more complex queries and issues. If you''re a people person who enjoys building rapport, finding solutions and making a real difference to customers, this could be the perfect opportunity for you.Key Responsibilities:Provide a friendly, professional and helpful experience to every customer.Handle inbound calls and make outbound calls or callbacks where required.Build natural rapport and adapt your communication style to individual customer needs.Take ownership of customer queries and work towards effective resolutions.Manage customer ..... full job details .....