Customer Service and Aftersales Specialist £30k

We are seeking a motivated and dynamic Customer Service and Aftersales Specialist to join our client''s team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client''s products and services.Please find all the details below:Job title: Customer Service and Aftersales Specialist Salary: 28,000 - 30,000 Location: Near Ashford, office basedHours: Monday - Friday, 9am - 5pmBenefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidaysKey Responsibilities:- Customer Service:Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction.Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand.Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.Handle post-sales service requests, including returns, exchanges, and technical support coordination.- Aftersales care:Conduct outbound calls to both existing and potential customers to promote our client''s products and ..... full job details .....