Customer Service and Administration

Location: Caistor
Salary: £26,000 per annum
Hours: Monday to Friday, 9:00am - 4:30pm (no weekend work)
The Role
Manpower are currently recruiting for a Service Admin to support the day-to-day operations of a busy service team. The role is key to ensuring customer requests are managed efficiently, engineers and service activities are coordinated effectively, and administration processes are completed accurately.
The role is varied across administrative duties and would suit someone who has strong customer service skills and takes pride in delivering a high standard of support.
*You must have your own reliable transport due to location*
Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Manage and update service records, job information, and customer details within internal systems.
• Process and monitor service requests from initial enquiry through to completion.
• Liaise with colleagues across different departments to ensure work is completed within agreed timescales.
• Update customer portals and provide progress updates where required.
• Ensure completed jobs are accurately processed and released for invoicing.
• Support the wider service team with general administrative duties and database management.
• Maintain accurate documentation and ensure all records remain up to date.

About You

• Previous experience within an administration, coordination or customer support environment.
• Strong IT skills, including Microsoft Office applications.
• Excellent organisational skills with the ability to manage multiple priorities.
• A high level of attention to detail and accuracy.
• Strong written and verbal communication skills.
• A professional and customer-focused approach.
• The ability to work independently and within a team environment.

Preferred Experience

• At least one year''s experience in a customer-facing role.
• Previous administration or office support experience.
• Full UK Driving Licence preferred.

Interested£
If you''re looking for a role where you can combine customer service, administration, and coordination responsibilities in a fast-paced and supportive environment, please apply online or contact the Grimsby Manpower office.
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If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.