Customer Service and Administration Assistant

Customer Service and Administration AssistantFull-Time 40 hours per week (Monday - Friday)About the RoleAs a key member of the Office Admin Team, you will work closely with Customer Service and Admin colleagues to ensure smooth day-to-day operations. This varied role involves supporting order processing, returns management, and customer service, while helping to maintain efficient office administration.Key Responsibilities- Provide administrative support across all areas of operations - Process and manage sales orders accurately and efficiently - Handle customer queries and ensure timely order tracking - Coordinate and manage product returns and related documentation Key Skills and Competencies- Strong attention to detail and organisational skills - Excellent communication and customer service skills - Self-motivated and able to work independently - Proficient in Microsoft Word and Excel Desirable Experience- Familiarity with NetSuite or other ERP systems - Understanding of third-party warehousing or transport logistics - Experience in B2B/B2C customer service - Knowledge of return logistics ..... full job details .....