Customer Service Analyst

Customer Service Analyst (Temporary Contract 6 12 Months), Basildon, Essex, Hybrid Working We are looking for a Customer Service Analyst / Business Administrator to work in busy head office environment on an initial temporary 6 12 month contract (equivalent to approx £35,000 per annum). This role is ideal for a highly organised individual who enjoys working with data, reporting, and business administration. You will support a cross functional team by analysing business performance information, producing reports, and providing valuable insights to help drive operational improvements. Key Responsibilities: Analyse customer service and operational data to identify trends and opportunities for improvement. Produce regular reports and management information using Excel. Maintain and update reporting tools, dashboards, and databases. Support the Customer Service team with administrative and analytical activities. Ensure data accuracy across multiple systems and reports. Prepare and present findings and recommendations to colleagues and stakeholders. Support ongoing projects and continuous improvement initiatives. Essential Skills and Experience: Previous experience in a business administration, reporting, analyst, or customer service support role. Strong Microsoft Excel skills, including: Pivot Tables VLOOKUPs/XLOOKUPs Data manipulation and analysis Comfortable working with data and producing meaningful reports. Strong administrative and organisational skills. Excellent ..... full job details .....