Customer Service & Sales Advisor

Customer Service & Sales Advisor

Location: Dagenham, Essex (relocating to Thurrock after approximately 1 month)

Salary: £13.50 - £15.00 per hour

Job Type: Full-Time, Permanent

We are currently seeking a motivated and customer-focused Customer Service & Sales Advisor to join a busy and growing team. This is an excellent opportunity for an individual who enjoys building strong customer relationships, delivering exceptional service, and supporting sales activities in a fast-paced environment.

The successful candidate will possess excellent communication skills, strong attention to detail, and a good working knowledge of Microsoft Excel.

Key Responsibilities

• Provide a high level of customer service, responding to enquiries via telephone, email, and in person in a professional and timely manner
• Build and maintain strong customer relationships to support customer satisfaction and repeat business
• Process customer orders accurately, ensuring all information is correct and compliant with company procedures
• Maintain accurate customer and sales records
• Support the sales function through efficient administration and customer communication
• Use Microsoft Excel for data entry, reporting, and record management
• Liaise with internal departments to ensure customer requirements are met
• Resolve customer queries and issues effectively, maintaining a customer-first approach

Skills & Experience Required

• Previous experience in a customer service, sales support, internal sales, or sales advisor role
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Good working knowledge of Microsoft Excel, including data entry, formulas, and basic reporting
• Strong organisational and time management skills
• Ability to manage multiple priorities and work effectively under pressure
• Proactive and self-motivated approach
• Strong problem-solving abilities
• Ability to work independently and as part of a team

What’s on Offer?

• Opportunity to join a well-established and supportive organisation
• Friendly and collaborative working environment
• Varied role combining customer service, administration, and sales support
• Career development opportunities within a growing business

Please note: The role will initially be based in Dagenham, Essex, before relocating to Thurrock after approximately one month. Applicants should be able to commute to both locations.

If you are passionate about customer service and enjoy building strong customer relationships while supporting sales activity, we would love to hear from you.