https://jobs.co.uk/job/customer-service-amp-retention-advisor-gleeson-recruitment-group--b1b64895-289b-4931-b9d0-b86b717449d0 RSS feed for Customer Service & Retention Advisor at Gleeson Recruitment Group. en-gb Fri, 12 Jun 2026 00:30:41 GMT https://jobs.co.uk/job/customer-service-amp-retention-advisor-gleeson-recruitment-group--b1b64895-289b-4931-b9d0-b86b717449d0 https://jobs.co.uk/job/customer-service-amp-retention-advisor-gleeson-recruitment-group--b1b64895-289b-4931-b9d0-b86b717449d0 Wed, 10 Jun 2026 23:00:00 GMT Location: Birmingham | Salary: Negotiable | Type: Permanent | Customer Service & Retention Advisor About the Business We are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. Our values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work. Main Purpose of the Role As a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience. Role Requirements Deliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat. Respond promptly and professionally to customer reviews on public platforms. Complete additional operational tasks on a rota basis to support team requirements. Work towards individual and team KPIs, including customer retention targets, while maintaining a high level of accura... Permanent