Customer Service & Events Assistant

Job Title: Customer Service & Events Assistant

Location: Westminster, London (hybrid working available)
Pay: -13.50 - -14.00 per hour
Duration: 2-3 weeks
Working Pattern: Part-time, 3 days per week (flexibility required)
Hours: 9:30am - 5:30pm (30-minute break)
Start Date: Wednesday 3rd September 2025

Confirmed Working Dates:

• September: 3, 4, 5, 9, 10, 11, 15, 16, 17, 18, 19, 20

• Please note: Most days will be office-based due to project deadlines, with 18th-20th September worked from home.

• Manage the shared inbox and respond to incoming calls in a timely and professional manner.

• Prepare informative delegate packs for upcoming conferences and events.

• Provide administrative support to the Membership and Events team.

• Coordinate event registration communications, ensuring all delegates receive accurate information.

• Issue conference passes and oversee smooth distribution.

• Chase and track missing attendee information to keep event preparation on schedule.

• Handle membership queries (new, existing, and lapsed members) with efficiency and professionalism.

• Support the wider events team with ad hoc administrative duties as required.

• Previous experience in administration and customer service is essential.

• Strong interpersonal skills with the ability to manage a wide variety of queries.

• Excellent written and verbal communication skills with high attention to detail.

• Confident handling a busy inbox and high call volumes.

• Positive, calm, and approachable personality that contributes to a supportive team environment.

• An interest in politics or political awareness is advantageous but not essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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