https://jobs.co.uk/job/customer-service-amp-dispute-officer-connect2hackney--377fb96e-5e3a-469a-9006-7f2d7c46a392 RSS feed for Customer Service & Dispute Officer at Connect2Hackney. en-gb Wed, 12 Aug 2026 20:54:55 GMT https://jobs.co.uk/job/customer-service-amp-dispute-officer-connect2hackney--377fb96e-5e3a-469a-9006-7f2d7c46a392 https://jobs.co.uk/job/customer-service-amp-dispute-officer-connect2hackney--377fb96e-5e3a-469a-9006-7f2d7c46a392 Tue, 11 Aug 2026 23:00:00 GMT Location: Hackney Central | Salary: £21.53 - £29.01/hour | Type: Temporary | Customer Service & Dispute Officer Location: Hackney E8 Service: Homeownership Services Hybrid Start: ASAP Length: 3 Months + Pay: -21.53 Per Hour PAYE/ -29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the Role Are you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service & Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council''s interests. Key Responsibilities Dispute Resolution & Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and rese... Temporary