https://jobs.co.uk/job/customer-service-amp-complaints-handler-focus-resourcing--dac02e95-4167-493e-81de-561c945c85c1 RSS feed for Customer Service & Complaints Handler at Focus Resourcing. en-gb Wed, 08 Jul 2026 20:36:34 GMT https://jobs.co.uk/job/customer-service-amp-complaints-handler-focus-resourcing--dac02e95-4167-493e-81de-561c945c85c1 https://jobs.co.uk/job/customer-service-amp-complaints-handler-focus-resourcing--dac02e95-4167-493e-81de-561c945c85c1 Tue, 07 Jul 2026 23:00:00 GMT Location: Brentwood | Salary: £26436 - £30000/annum | Type: Temporary | Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between -26,436 - -30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm. Duties: First point of contact for customer queries Manage customer queries and complaints from initial contact through to resolution Keep customers informed with clear, accurate and timely updates Proactively contact customers to arrange and confirm upcoming appointments Investigate customer concerns by working closely with planners, supervisors and operational teams Identify root causes of complaints and support corrective actions Escalate complex or high-risk issues where appropriate Maintain accurate records using CRM and operational systems Produce reports on complaint trends and support continuous improvement initiatives Work collaboratively with internal teams to deliver excellent customer se... Temporary