Customer Service Agents

Customer Service AgentsSalary: £23,500Location: Wythenshawe - onsiteHours: Mon-Fri (9am-5pm)Contract: PermanentAbout the roleAn excellent opportunity has become available for a Customer Service Advisor to join a growing team in Wythenshawe. This role is suited to someone who is committed to delivering high quality customer service and enjoys working in a supportive and inclusive environment.You will play an important role in ensuring customers receive clear, professional and empathetic support at every stage of their journey. The organisation offers full training, ongoing development, and a strong focus on compliance and customer care.What you will doIn this role, you will support customers through a range of queries and processes, ensuring each interaction is handled with care and professionalism.Your responsibilities will include:Managing inbound calls, responding to customer queries and providing updatesMaking outbound calls to gather information and provide progress updatesSending and resending secure links for documents, identification and signaturesHandling customer concerns and complaints with empathy and professionalismSupporting vulnerable customers in line with regulatory requirementsManaging cancellation requests and working towards fair outcomesProcessing data requests such as subject access requests in line with data protection guidelinesMonitoring shared inboxes and responding to emails in a timely mannerUpdating customer records accurately using internal ..... full job details .....