https://jobs.co.uk/job/customer-service-agenthelpdesk-agent-prospero-integrated--94c50d6b-c12f-4ee6-90f3-377241c67061 RSS feed for Customer Service Agent/Helpdesk Agent at Prospero Integrated. en-gb Wed, 26 Aug 2026 19:51:19 GMT https://jobs.co.uk/job/customer-service-agenthelpdesk-agent-prospero-integrated--94c50d6b-c12f-4ee6-90f3-377241c67061 https://jobs.co.uk/job/customer-service-agenthelpdesk-agent-prospero-integrated--94c50d6b-c12f-4ee6-90f3-377241c67061 Tue, 25 Aug 2026 23:00:00 GMT Location: Egham | Salary: £26000 - £32000/annum + Package | Type: Permanent | My client are a leading global Systems Integrator who specialise in Audio Visual and Video Conferencing Solutions and currently have an active requirement for a Customer Service Agent/Helpdesk Agent to join their ever-growing team. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsib... Permanent