https://jobs.co.uk/job/customer-service-agenthelpdesk-agent-office-based-proav-ltd--b7bae328-d4f4-476e-acce-b5dba922bf4d RSS feed for Customer Service Agent/Helpdesk Agent - Office Based at proAV Ltd. en-gb Tue, 09 Jun 2026 22:55:03 GMT https://jobs.co.uk/job/customer-service-agenthelpdesk-agent-office-based-proav-ltd--b7bae328-d4f4-476e-acce-b5dba922bf4d https://jobs.co.uk/job/customer-service-agenthelpdesk-agent-office-based-proav-ltd--b7bae328-d4f4-476e-acce-b5dba922bf4d Tue, 09 Jun 2026 11:53:05 GMT Location: Egham | Salary: 10000-500000 Annual | Type: Permanent | About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA''s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through t... Permanent