https://jobs.co.uk/job/customer-service-agent-trinity-resource-solutions--6f6907d6-f2cc-4127-b936-aa430e3bed4f RSS feed for Customer Service Agent at Trinity Resource Solutions. en-gb Wed, 01 Jul 2026 17:06:38 GMT https://jobs.co.uk/job/customer-service-agent-trinity-resource-solutions--6f6907d6-f2cc-4127-b936-aa430e3bed4f https://jobs.co.uk/job/customer-service-agent-trinity-resource-solutions--6f6907d6-f2cc-4127-b936-aa430e3bed4f Wed, 01 Jul 2026 11:52:25 GMT Location: Marlow | Salary: 26000.00-26000.00 Annual | Type: Contract | About the Role:We are looking for a proactive and customer-focused Customer Services Agent (B2B) to join the Operations Team. Reporting to the Customer Services Team Leader, you will be responsible for delivering an excellent customer experience by managing enquiries, supporting order processes, and working closely with internal teams to ensure customer requirements are met.Key Responsibilities:Act as the main point of contact for customers via telephone, email, electronic communication, and face-to-face interactionsManage customer orders in line with internal procedures and customer requirementsRespond efficiently to customer enquiries, providing accurate product, pricing, and delivery informationRecord customer interactions, feedback, complaints, and resolutions while identifying opportunities for improvementCollaborate with internal teams including Sales, Planning, Logistics, and After Sales Support to ensure smooth customer operationsSkills and Experience Required:Previous experience in a customer service environment is essentialExperience using CRM systems, with SAP knowledge desirableStrong communication skills with the ability to handle challenging customer conversations pro... Contract