Customer Service Agent

Do you have call centre experience? Are you used to dealing with a high level of calls and offering a fantastic level of customer service? Keen to get into the Travel and Tourism industry? Look no further!We are working with a Luxury Tour Operator, who are looking for a Customer Service Agents to join their growing team in the heart of London.The Customer Service Agent is responsible for providing an exceptionally high level of service for all contacts across multiple channels (e.g. phone, chat, email). The primary function of the role is to ensure that all contacts are addressed as efficiently and courteously as possible with the customer in mind to achieve the best outcome for all parties.The role: Providing an exceptional customer experience by demonstrating a detailed knowledge of company products, promotions, services, packages and pricing. Strive to resolve all queries at first contact. Ensure that appropriate customer issues are escalated or redirect to the correct area of the business. Providing the best outcome for all parties with the customer in mind at all times. Ensure that all customer contact is accurately captured and recorded. Ensure customer contacts are resolved within the specified timeframes. Ensuring that quality and productivity KPIs are achieved in line with business objectives. Ensuring that minimum requirements are met for individual QA assessments. Strive for customers to consider all contact with the company as an exceptional experience. Ensuring ..... full job details .....