Customer Service Agent

Customer Service Agent - Be the Voice That Makes a DifferenceLocation: LeatherheadContract: Full-Time, Permanent RoleSalary: £26,500 Per AnnumHours: 37.5 hours per week, rotational shift pattern between 7am - 8pm (5 shifts of 7.5 hours)Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We''re looking for a Call Centre Agent to join a dynamic team supporting essential property maintenance services.This is more than just a call-handling role, it''s about providing reassurance, clarity, and excellent service to residents across the UK.What You''ll Be Doing:Answer incoming calls and provide updates on scheduled maintenance and repair works.Offer clear guidance and support to residents, ensuring a consistent and professional experience.Accurately log all calls and update internal systems.Escalate complex queries to the appropriate teams.Support with general administrative tasks as needed.What You''ll Bring:Essential:GCSEs (or equivalent) in Maths and EnglishPrevious experience in customer service and administrationAbility to remain calm and professional under pressureStrong communication and problem-solving skillsComfortable working independently and as part of a teamDesirable:Customer Service qualificationsFire Warden, First Aid, or Display Screen Equipment trainingConfident and professional telephone mannerWhy This Role?This is a great opportunity to join a team that plays a vital role in ..... full job details .....