Customer Service Agent

Customer Service Agent / Office Administrator
 
Salary: £26,436.00 pro rata + Annual Bonus
 
Location: Near Bishop''s Stortford
 
Hours: Monday to Friday, 8:30am - 5:00pm
 
Type: Permanent
 
We''re looking for a Customer Service Agent / Office Administrator to join a friendly, supportive office team. This is a great opportunity for someone with admin or customer service experience who is organised, reliable, and confident working in a busy environment.
You''ll receive full training, enjoy a positive team culture, and benefit from free parking or excellent transport links. The role involves customer contact, data entry, and processing items, with some manual handling of boxes/items.
 
What''s on offer:

• Supportive team & full training
• Free parking or 5-minute walk from station
• 20 days holiday, pension & annual bonus

• Processing items and updating systems
• Handling customer calls, emails & live chat
• Data entry, spreadsheets & courier bookings

• Admin or customer service experience
• Strong organisation, IT skills & phone manner
• Able to use initiative and manage workload