https://jobs.co.uk/job/customer-service-agent-randstad-technologies-recruitment--e7f83aa3-9350-4220-8aa3-48968df0cc5f RSS feed for Customer Service Agent at Randstad Technologies Recruitment. en-gb Fri, 03 Jul 2026 21:38:20 GMT https://jobs.co.uk/job/customer-service-agent-randstad-technologies-recruitment--e7f83aa3-9350-4220-8aa3-48968df0cc5f https://jobs.co.uk/job/customer-service-agent-randstad-technologies-recruitment--e7f83aa3-9350-4220-8aa3-48968df0cc5f Thu, 02 Jul 2026 23:00:00 GMT Location: Newcastle upon Tyne | Salary: £15.47 - £20.33/hour Inside IR35 via Umbrella | Type: Contract | Role : Customer Service Agent Location: Newcastle upon Tyne, Uk Type : Contract (InsideIR 35) Mode : Onsite Job Description (Brief Summary of the role) At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account. You will be working 37.5hrs a week, covering between 8am - 8pm Monday to Friday, 9am - 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice. As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Perfo... Contract