Customer Service Agent

Role : Customer Service AgentLocation: Newcastle upon Tyne, UkType : Contract (InsideIR 35)Mode : OnsiteJob Description (Brief Summary of the role)At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.You will be working 37.5hrs a week, covering between 8am - 8pm Monday to Friday, 9am - 6pm Saturday and Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators. Our Customer Service Agents are expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.We are looking for a candidate that will carry out the following role and responsibilities, ..... full job details .....