https://jobs.co.uk/job/customer-service-agent-randstad-technologies-recruitment--97152d9c-18aa-49c7-b05b-c68fe9ee75ed RSS feed for Customer Service Agent at Randstad Technologies Recruitment. en-gb Tue, 09 Jun 2026 21:44:55 GMT https://jobs.co.uk/job/customer-service-agent-randstad-technologies-recruitment--97152d9c-18aa-49c7-b05b-c68fe9ee75ed https://jobs.co.uk/job/customer-service-agent-randstad-technologies-recruitment--97152d9c-18aa-49c7-b05b-c68fe9ee75ed Mon, 08 Jun 2026 23:00:00 GMT Location: Newcastle upon Tyne | Salary: £15 - £20/hour | Type: Contract | We are seeking a dedicated and proactive Customer Service Representative to join our dynamic contact centre team. In this role, you will serve as the primary point of contact for personal loans account holders, delivering exceptional service while navigating a fast-paced environment. The ideal candidate will combine a strong customer-first mindset with strict adherence to financial processes, regulatory procedures, and data protection guidelines. Key Responsibilitie Customer Engagement : Act as the first point of contact for account holders via inbound calls, addressing inquiries efficiently and professionally First-Outcome Resolution : Strive to resolve customer queries efficiently on the first call to maximize customer satisfaction and minimize repeat inquiries Data Protection & Compliance : Take full responsibility for managing sensitive customer information in strict alignment with GDPR and internal compliance standards Data Integrity : Ensure all customer records, details, and transaction histories are accurately maintained and updated in real-time within the customer relationship management systems Performance Metrics : Meet and exceed established Key Perfor... Contract