Customer Service Agent

We are seeking a dedicated and proactive Customer Service Representative to join our dynamic contact centre team. In this role, you will serve as the primary point of contact for personal loans account holders, delivering exceptional service while navigating a fast-paced environment. The ideal candidate will combine a strong customer-first mindset with strict adherence to financial processes, regulatory procedures, and data protection guidelines. Key ResponsibilitieCustomer Engagement: Act as the first point of contact for account holders via inbound calls, addressing inquiries efficiently and professionallyFirst-Outcome Resolution: Strive to resolve customer queries efficiently on the first call to maximize customer satisfaction and minimize repeat inquiriesData Protection and Compliance: Take full responsibility for managing sensitive customer information in strict alignment with GDPR and internal compliance standardsData Integrity: Ensure all customer records, details, and transaction histories are accurately maintained and updated in real-time within the customer relationship management systemsPerformance Metrics: Meet and exceed established Key Performance Indicators (KPIs), including Average Handling Time (AHT) and quality assurance benchmarks, without compromising service qualityTeam Collaboration: Operate as an active team player, collaborating with colleagues to foster a supportive environment and consistently deliver outstanding serviceProcedural Adherence: Thrive ..... full job details .....