Full time Hybrid remote Permanent

Customer Service Agent

Pertemps Scotland

Lugton, East Ayrshire, KA3 4DU

£26000 per annum

Posted: 22 May 2026 (2 weeks ago)

Closing date: 21 June 2026

Ref: 59995155

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About the Role

A Customer Service Agent is required by Pertemps Scotland to join a global financial services organisation, based in Lugton. This full-time, permanent role offers hybrid remote working and a salary of £26,000 per annum, with up to £500 monthly bonus available. The position involves navigating various systems and handling telephone enquiries confidently, with a focus on achieving positive outcomes. The successful candidate will work collaboratively within a supportive team, with opportunities to progress according to individual strengths. Applicants should be outcome-focused, confident communicators, and comfortable using multiple systems. The start date is 13th July 2026, with interviews currently taking place.

Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £26,000 up to £500 monthly bonus
Start date is 13th of July 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.
This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:
Salary: £26,000 pa and opportunity to earn up to £500 bonus per month
Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan
Responsibilities
Manage a pipeline of both inbound and outbound calls to resolve customer queries.
Create strong and trustworthy relationships with customers.
Navigate and update relevant systems with customer information.
Work to achieve set KPIs, ensuring these are met on a weekly basis.
Ensure adherence to company policies and procedures.
Skills and Experience
Driven and Confident individual, willing to learn new skills.
Strong Customer Service experience.
Experience working to meet set KPIs.
Available for Monday-Friday and occasional Saturday Shifts.
Strong Computer Skills
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.