Customer Service Agent 

Nottingham

£12.21p/h 

Full Time, Monday to Friday 

 

We're looking to recruit an experienced customer service advisor, ideally with a background in either a contact sector, or other front line support role. You will act as the first point of contact for customers queries, orders and complaints. Looking for a friendly and reliable individual to join a fast growing team and represent the company to the highest standard. 

 

Day to day will include:

• Answering the phone and dealing with customer enquiries, giving updates on orders, answering questions regarding products and dealing with any issues or complaints.
  
  
• As above, via e-mail and social media.
  
  
• Escalating any issues to relevant internal team.
  
  
• Conducting after sales support check ins
  
  
• General data entry and record keeping
  
  
• Assisting other departments where necessary 
  
  

 

About you:

• Front line customer service experience is essential for this role. Ideally you will have worked in the manufacturing, production or distribution sector but other relevant industry experience will be considered.   
  
  
• Friendly and approachable demeanor, with ability to remain professional at all times
  
  
• Fluent in English both verbal and written
  
  
• Proficient IT user, adaptable to learning new systems and processes
  
  
• Able to commute to NG8 
  
   
  
  

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