Customer service agent

Your Company: NET Recruit are delighted to be partnering with a well-established and growing software solutions provider who are seeking a Customer Service Agent to join their team in a full-time, permanent capacity based in Southampton. This organisation has built a strong reputation for delivering innovative technology solutions and exceptional customer support to clients across a range of industries. With a customer-first approach and a commitment to continuous improvement, they pride themselves on providing reliable systems and outstanding service that helps businesses operate more efficiently. The successful candidate will join a collaborative and supportive team environment, playing a key role in ensuring customers receive a first-class support experience while contributing to the ongoing success and development of the business.Your Roles and Responsibilities:While in this position your duties may include but will not be limited to:Managing inbound customer support tickets and maintaining accurate and up-to-date system recordsBuilding and maintaining strong relationships with clients, ensuring they are kept informed and updated throughout the resolution processDiagnosing, resolving and triaging technical issues in a timely and professional mannerProviding expert systems support to clients and partner organisationsAdvising customers on best practices to help optimise their use of company systems and processesWorking closely with implementation consultants and internal ..... full job details .....