Customer Service Agent

Customer Service Agent - Glengormley - Full time or Part time hours availableEstablished in 1970, Montgomery Transport Group is one of Europe''s leading suppliers of logistical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United Kingdom and Ireland.We are looking for a passionate Agent who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.Description:We are looking to recruit a Transport based Customer Service Representative to join our team. The successful candidate will liaise directly between our Customers and our Traffic and Sales departments to ensure that enquiries and bookings are managed efficiently and effectively.While this role is predominately Customer Service, we are located in an open plan office and work closely with our various traffic teams. The successful candidate must be resilient and be able to cope well under pressure.Your Responsibilities of a Customer Service Agent:Respond promptly to Customers enquiriesCustomer Booking and ProcessingProblem ResolutionTraffic ..... full job details .....