https://jobs.co.uk/job/customer-service-agent-marble-talent-group-ltd--33a2cef4-d97a-47a1-b337-0d8082b9d57e RSS feed for Customer Service Agent at Marble Talent Group Ltd. en-gb Fri, 26 Jun 2026 16:41:25 GMT https://jobs.co.uk/job/customer-service-agent-marble-talent-group-ltd--33a2cef4-d97a-47a1-b337-0d8082b9d57e https://jobs.co.uk/job/customer-service-agent-marble-talent-group-ltd--33a2cef4-d97a-47a1-b337-0d8082b9d57e Fri, 26 Jun 2026 11:51:42 GMT Location: Englefield Green | Salary: 32000.00-32000.00 Annual | Type: Permanent | Marble Talent are currently recruiting for a Customer Service Agent based in Egham. We are seeking a highly organised and customer-focused Customer Service Agent / Helpdesk Agent to join our busy Service Operations team. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys problem-solving, building customer relationships, and delivering exceptional support. Key Responsibilities Act as the primary point of contact for customer enquiries via telephone and email. Log, manage and monitor service cases through to completion. Coordinate engineers, suppliers and resources to ensure service delivery. Schedule maintenance visits and service appointments. Escalate issues appropriately and communicate progress to customers. Maintain accurate customer records and case documentation. Monitor service level agreements (SLAs) and ensure targets are achieved. Produce reports and assist with service reviews. Build and maintain positive relationships with customers and stakeholders. Support continuous improvement initiatives within the service team. Personal Requirements Previous experience in a customer service, helpdesk or administrati... Permanent