https://jobs.co.uk/job/customer-service-agent-impellam--0724a51d-a79c-45c2-99b6-1b02c57d5f6c RSS feed for Customer Service Agent at Impellam. en-gb Sat, 27 Jun 2026 22:43:46 GMT https://jobs.co.uk/job/customer-service-agent-impellam--0724a51d-a79c-45c2-99b6-1b02c57d5f6c https://jobs.co.uk/job/customer-service-agent-impellam--0724a51d-a79c-45c2-99b6-1b02c57d5f6c Sat, 27 Jun 2026 11:51:56 GMT Location: Coventry | Salary: 10000-500000 Annual | Type: Contract | Job Title: Customer Service AgentLocation: Coventry, UK (Fully onsite)Contract Length: 3 monthsHours: 37.5 hrs/weekCore hours: 9:00am-5:00pm with a 30-minute break. Also includes paid 15-minute AM and PM breaks.Job PurposeTo receive incoming calls and emails regarding Interventions. To receive and process requests for files/ documents which may be held in the SRA''s intervention Archive.Key ResponsibilitiesHandle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.Identifying Client needs, providing solutions and managing client expectations.Escalating customer issues with management when required.Receive, assess and acknowledge incoming documentation and direct appropriately.Updating In House databases with accurate and up to date information.Link incoming documents to existing applications and update recordsInterrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.Taking responsibility for chasing information and keeping clients updated.Support the intervention process.Ensure all aspects of confidentiality are strictly observed.Ability to c... Contract