https://jobs.co.uk/job/customer-service-agent-hr-careers-nationwide-recruitment-service--db283e8f-56c2-408b-b345-d6144ef09a48 RSS feed for Customer Service Agent at HR CAREERS & NATIONWIDE RECRUITMENT SERVICE. en-gb Thu, 28 May 2026 03:34:27 GMT https://jobs.co.uk/job/customer-service-agent-hr-careers-nationwide-recruitment-service--db283e8f-56c2-408b-b345-d6144ef09a48 https://jobs.co.uk/job/customer-service-agent-hr-careers-nationwide-recruitment-service--db283e8f-56c2-408b-b345-d6144ef09a48 Thu, 14 May 2026 11:52:47 GMT Location: Newcastle | Salary: 20000.00-20000.00 Annual | Type: Permanent | Customer Service Advisor (E-commerce / Online Marketplaces)Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages.A successful online and offline company is looking for a Customer Service Advisor to support its growing online ecommerce operation, providing a first-class experience across online marketplaces (including the company website and major marketplace platforms).What you''ll be doingHandling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels)Responding via telephone, webchat and emailManaging customer accounts (updating details, placing manual orders)Working with third-party logistics, outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levelsManaging returns and coordinating with internal Quality/Product teams to reach the best outcomeInvestigating delayed/lost deliveries with logistics partners and couriersSpotting recurring issues and suggesting improvements to website content and product listingsWorking closely with internal teams (... Permanent