https://jobs.co.uk/job/customer-service-agent-helpdesk-agent-red-sky-personnel-ltd--6ce7f3ed-b00f-43a9-97e0-fc843c57c115 RSS feed for Customer Service Agent / Helpdesk Agent at Red Sky Personnel Ltd. en-gb Sat, 20 Jun 2026 17:01:47 GMT https://jobs.co.uk/job/customer-service-agent-helpdesk-agent-red-sky-personnel-ltd--6ce7f3ed-b00f-43a9-97e0-fc843c57c115 https://jobs.co.uk/job/customer-service-agent-helpdesk-agent-red-sky-personnel-ltd--6ce7f3ed-b00f-43a9-97e0-fc843c57c115 Sat, 20 Jun 2026 11:51:21 GMT Location: Englefield Green | Salary: 26000.00-26000.00 Annual | Type: Permanent | Customer Service Agent / Helpdesk Agent Salary Up to £26,000 depending on experience Hours • 9-hour day on a rotational shift pattern between 7am 7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance visits General Respons... Permanent