https://jobs.co.uk/job/customer-service-agent-helpdesk-agent-red-sky-personnel-ltd--658db6cf-55bc-46bc-8a09-a5f2c18d04bd RSS feed for Customer Service Agent / Helpdesk Agent at Red Sky Personnel Ltd. en-gb Fri, 19 Jun 2026 19:43:09 GMT https://jobs.co.uk/job/customer-service-agent-helpdesk-agent-red-sky-personnel-ltd--658db6cf-55bc-46bc-8a09-a5f2c18d04bd https://jobs.co.uk/job/customer-service-agent-helpdesk-agent-red-sky-personnel-ltd--658db6cf-55bc-46bc-8a09-a5f2c18d04bd Thu, 18 Jun 2026 23:00:00 GMT Location: Egham | Salary: £26000/annum | Type: Permanent | Customer Service Agent / Helpdesk Agent   Salary Up to £26,000 depending on experience Hours • 9-hour day on a rotational shift pattern between 7am–7pm, Monday to Friday, including one hour lunch break   Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role.   Key Tasks • Single point of contact to meet communication needs of key international customers • Management and ownership of cases throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner • Booking preventative maintenance v... Permanent