Would you like to work for the fastest growing colocation provider in Europe? This company is currently on the lookout for Customer Service Agents, to join their brand new support desk in Milton Keynes! This company has gone from 0 to over 300 employees in the space of 3 years, so the opportunities for progression are endless! Job description: Assist in management of Service Desk tickets: First point of contact for customer queries by phone or via ticket system. Actively monitor any tickets being sent internally and externally and direct them to the right team to support. Escalate in a timely manner when tickets are aging and/or require prompt action. Advocate for customer in raising any issues being faced and escalating accordingly. Customer file management and administrative follow-up: Update regularly customer information in the different systems used Support customer training regarding new processes, policies and tools Internal and Team Support Raise awareness when gaps in process are being found, or changes need to be made in line with the growth of the business. Assist with internal reporting regarding ticket volumes and types of tickets being raised. Build a good relationship with the Operational teams and wider teams within the business in order to provide a seamless service to the customer. Be an advocate when internal teams are not following process and raise accordingly. Assist in gathering information from site teams in order to support customer reporting. ..... full job details .....