Customer Service Agent

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your problem-solving skills shine? Are you ready to join a vibrant team committed to making a difference? If so, we want to hear from you!

We are currently looking for a Customer Service Agent - B2B to join our dynamic and busy team in Rainham. This is a fantastic opportunity to become part of a reputable organisation renowned for quality and innovation.

Hours of Work: full time

As a Customer Service Agent, you will play a vital role in supporting our valued business customers. Your duties will include providing friendly and professional support via phone, email, and CRM systems, processing orders accurately, resolving customer queries efficiently, and collaborating with internal teams to ensure seamless service delivery. Your organisational skills and proactive approach will help maintain high standards and foster long-term relationships with our customers.

Customer Service Agent Duties:

The Customer Service Agent will be responsible for supporting business customers by responding promptly to enquiries about order status, stock levels, pricing, and product information. You will escalate complex issues when necessary, manage email inboxes proactively, and update customers on their order progress from receipt through shipment. Additionally, you will support data management, assist in returns procedures, and work closely with colleagues across departments to ensure smooth operations.

Customer Service Agent Requirements:

• Strong attention to detail and a proactive attitude
• Excellent communication and relationship-building skills
• Ability to problem-solve and prioritise effectively under pressure
• Enjoy teamwork and collaboration
• Willingness to learn new skills and develop professionally

Customer Service Agent Benefits:

• Competitive annual salary package
• 33 days holiday inclusive of Bank Holidays
• Annual Incentive Plan rewarding your success
• Employee Assistance Programme for personal support
• Comprehensive Life Assurance & Pension Plan

Meet the Organisation: Who We Are and What We Do

Fortune Brands Innovations is a US-listed company on the New York Stock Exchange, specialising in premium home brands worldwide. Our British division, Fortune Brands Water Innovations, includes renowned names such as Shaws, Perrin & Rowe, and Victoria + Albert, marketed under the House of Rohl umbrella. We are passionate about design, craftsmanship, and innovation, producing high-quality products for kitchens and bathrooms across the globe.

With manufacturing bases across the UK, a flagship showroom in London, and a forthcoming multi-million-pound state-of-the-art facility in Wolverhampton, we are expanding rapidly. Join us and be part of a vibrant organisation dedicated to excellence and growth.

If you think you are the perfect Customer Service Agent, ready to make a real difference, **apply now** and take the first step towards an exciting career with us! We can't wait to see what you bring to our team.