Customer Service Agent

Customer Support AgentLocation: Sheffield Job Type: Permanent Department: Customer SupportOffice Based 37.5 hours a week Monday to Friday 8.30am to 5pm, early finish one day each week on a rota basis.Office based Salary: £24,785Elevation Recruitment Group are recruiting for a Customer Support Agent to join a busy and fast-paced team in Sheffield. In this role, you will support the Internal Account Manager with the day-to-day management of customer accounts, ensuring orders are processed smoothly from order call-off through to successful installation and payment.You will be responsible for maintaining strong relationships with customers while ensuring orders are processed accurately and efficiently. This role requires excellent organisation, attention to detail, and the ability to work at pace in a customer-focused environment.Key Responsibilities of a Customer Support AgentAccurately process customer orders using an ERP systemManage customer orders from call-off through to installation completionBuild and maintain strong relationships with customers and internal teamsWork closely with Installation, Production, Warehouse, Planning, Logistics, Sales and Marketing teams to ensure smooth order fulfilmentMonitor customer order banks and maintain regular communication with sites and sales teamsAssist with the cash collection process and handle escalated collection queriesProduce customer care reports and manage outstanding replacement or remedial worksSupport the Accounts ..... full job details .....