Customer Service Agent

About The Role The Ecotalk Customer Service Team are the face of our business. We lead from the front in providing a first-class customer service whether that''s by resolving a customer''s query whilst they''re on the phone or by managing their case later. This role involves a mix of hands-on customer case management, inbound phone and email contact as well as supporting other colleagues and departments as and when the business needs.We''re looking for like-minded people to join our Ecotalk service team, to provide exceptional service to all our customers. Our Ecotalk Customer Service team is a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don''t give our people scripts we want you to be yourself while helping our customers at the same time.The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. What you will do Provide first class customer service in all interactions, focused mainly on inbound and outbound phone calls, delivering first contact resolution. Ensure our customer accounts are correct and all requests are completed accurately. To take responsibility and ownership for customer queries ensuring the customer is responded too promptly and updated frequently. Mobile port ins for customers who want to keep their mobile phone number. Managing customer ..... full job details .....